Passengers Corporate
Contact Center: 01 517-3500
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Complaints

Complaint Channels

Channels for submitting complaints and appeals

Users are advised to submit their complaints using our digital channels or by phone to reduce the risk of COVID-19 infection.

Complaint Phone

517-3500

Business hours: Monday to Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 12:00 p.m.

In-person Service Lines

  • Complaint Book located at the LAP Information Module
  • Complaint forms available at the Security Checkpoint and LAP Information Module
  • Physical Parts Desk, with the following hours: Monday to Thursday from 8:30 a.m. to 5:00 p.m. (lunch break from 1:00 p.m. to 2:00 p.m.), and Friday from 8:30 a.m. to 12:00 p.m.

If you need to file an appeal against the response letter to your complaint, you can do so within 15 business days following the notification of the letter, via email at: [email protected] and/or [email protected]. If applicable, you can also contact our staff via the complaints phone line (517-2400) during the established hours.

Inquiries and Complaints News OSITRAN Special Assistance Frequently Asked Questions Contact center: 01 517-3500

In accordance with the provisions of the second paragraph of subparagraph c) of paragraph 6.3 of Article 6 of Legislative Decree No. 1372 paragraph 6.3, article 6, paragraph 6.3 of Legislative Decree No. 1372 and in paragraph 7.3 of article 7 of Supreme Decree No. 003-2019-EF. 003-2019-EF, it is hereby communicated that LIMA AIRPORT PARTNERS S.R.L. has made the reasonable reasonable mechanisms to obtain the information from the beneficiary final of the beneficiary final, considering the criteria of ownership and control control criteria provided for in paragraphs a) and b) of paragraph 4.1 of Article 4 of article 4 of Legislative Decree 1372 and in paragraphs 5.1 to 5.4 of its 5.4 of its Regulations and documented these, respectively. Without However, it has not been possible to identify the final beneficiary under the criteria indicated in the preceding paragraph. the criteria indicated in the preceding paragraph, and therefore we have the natural persons who occupy the senior administrative positions. who occupy senior management positions.